Shipping policy

Thank you for choosing DESTINE MARIE TOLAR. As a dedicated United States online retailer specializing in fashion bag merchandise, we adhere to standardized order workflows and rigorous cross-border logistics management. Our core mission is to ensure every bag order undergoes careful inspection, premium protective packaging and stable transportation, enabling customers to receive intact and qualified products within a reliable delivery schedule.

1. Order Processing Time

All confirmed and fully paid bag orders will complete internal order verification, quality inspection and dedicated warehouse packaging within 1 to 5 business days. Our daily order processing operations do not cover weekends and U.S. federal public holidays, with all work suspended during non-business periods.
Processing timelines may be moderately prolonged during peak shopping seasons and promotional campaigns with surging order volumes. Our team will issue proactive email notifications to customers immediately if notable processing delays occur, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are dynamically calculated based on package weight, physical dimensions and final delivery destination. The exact shipping cost will be clearly displayed on the checkout page prior to payment confirmation, with zero hidden fees or incidental charges.
We exclusively offer standard shipping services for all in-stock bag products, with an estimated delivery window of 15 business days after warehouse dispatch. This timeframe serves only as a reference. Actual parcel arrival may fluctuate due to logistics carrier operational delays, cross-border customs clearance reviews, severe weather conditions, regional logistical limitations and holiday service suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order passes all pre-shipping quality audits and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email equipped with your unique tracking number and matched logistics provider details.
Logistics tracking data will be activated and available for real-time online inquiries within 24 to 72 hours after carrier pickup. Temporary data synchronization delays are common in cross-border logistics. You may reach out to our support team for manual status verification if tracking information remains unupdated beyond 72 hours.

4. Incorrect Address Disclaimer

Customers bear full responsibility for submitting accurate, complete and deliverable shipping addresses, valid zip codes and active contact details during checkout. Please thoroughly verify all delivery information before completing payment to avoid logistics exceptions.
DESTINE MARIE TOLAR holds no liability for misdelivery, failed delivery or parcel loss resulting from inaccurate, incomplete or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to independently cover all reshipping fees, with original shipping costs non-refundable.

5. Lost or Damaged Packages

If your parcel is verified missing during cross-border transit, please submit a formal loss investigation request to our customer support team within 2 calendar days following your scheduled delivery date. We will collaborate with official logistics channels to conduct a full trace investigation and deliver a reasonable resolution promptly.
Long-distance transportation may cause unavoidable extrusion, friction or impact damage to bag products, including surface abrasions, loose hardware accessories, deformed structures or torn packaging. If you receive defective or damaged merchandise, please contact our after-sales team within 24 hours of delivery receipt. You must provide clear, unedited photos of both the outer shipping package and specific damaged product areas to initiate official case review and settlement.

6. Bag Care and Usage Notice

Each bag in our store is crafted with premium materials including genuine leather, durable canvas and high-grade synthetic fabrics. Every product is equipped with customized care instructions tailored to its unique material properties, covering daily usage, storage and cleaning guidelines.
Any product fading, deformation, accessory damage or structural failure caused by improper cleaning methods, damp storage environments, unauthorized alterations or daily artificial misuse is categorized as non-quality-induced damage. DESTINE MARIE TOLAR does not provide after-sales warranty, maintenance or compensation services for such man-made damage.

7. International Shipping and Customs Notice

All cross-border international shipments are subject to the destination country’s local trade policies and commodity supervision regulations, which may incur import duties, customs clearance service fees and other statutory taxable items.
All customs-related expenses and import taxes are the exclusive financial responsibility of the customer. Product prices and standard shipping fees charged by our store do not include any customs tariffs or import charges. We are not liable for package detention, mandatory return or economic losses caused by unpaid customs fees or violations of local import compliance rules.

8. Contact Information

For any questions, concerns or assistance regarding our shipping policies, logistics status and delivery arrangements, please connect with our official customer service team via the channels below:
Trade Name: DESTINE MARIE TOLAR
Phone Number: +1 802-554-8610
Email: support@stargroupgear.shop
Physical Address: 2131 S Queen St, York Pennsylvania 17403, United States